Penson Business Interruption Website

• You will be contacted by your manager or director
• Designated personnel will have access to Penson's Business Continuity Plans
• Watch TV Station WFAA-TV (Channel 8) for closing information

Phone Numbers for General Information Only

• An automated message will provide general information regarding the nature of the business interruption.
• This information will be updated every two hours to keep you apprised of the situation and to notify you as to the appropriate response.
• The designated phone number to call to obtain the programmed information is: (214) 953-3500

Inbound Call Numbers & Emergency Email Address

• Penson's main number, its 800 numbers, as well as selected departments phone numbers, will be 'ported' over to new numbers.
• Managers must advise correspondents and customers of their telephone numbers at the business recovery site.
• An emergency message center will be created to accept calls and email from customers and staff for those numbers that have not been transferred to the new telephone system.
• This phone number and email site will be manned 24 hours a day, 7 days a week during a business interruption.
  (214) 765-1100
  businessrecovery@penson.com

Help Desk Access

• Like the inbound call center, the help desk will be staffed 24 hours a day, 7 days a week during a business interruption.
• The help desk will service the business recovery sites and assist those working from home.
• The Help Desk can be reached by e-mail (helpdesk@penson.com) or by phone (214) 765-1001

Faxing Information

• The Penson Business Recovery site will continue to process both inbound and outbound faxes. 

• Penson employees with the appropriate clearance can access their individual business resumption plans by entering their username and secure password.
• As a part of Penson's ongoing commitment to maintaining security of its customers and employees, business continuity plans have been developed for each department within the company. The above link will also take you to employee's home, cell and other contact numbers. These plans and phone numbers are accessible only to those with the appropriate security clearance.

• Open the Cisco VPN application on your PC
• If you do not have Cisco VPN, contact the Help Desk to obtain a CD with installation instructions.
• Contact the Help Desk for user name and password to access this site.

      Webmail

• https://webmail.Penson.com
• Enter email address for username and network password

      Citrix

• https://portal.Penson.com
• Use your network username and password